Legal

Privacy & terms.

The shortest, plainest version we could write while still covering what the App Store, the Play Store, and our regulators need to see. If you find anything unclear, email legal@ingreview.app.

Effective May 20, 2026

01Plain-language summary

In one paragraph

We take pictures of product labels with your camera, extract the text on your device, and match the ingredients against public databases. Your profile (skin type, allergens, diet, avoid list) stays on your device. We don't sell your data, we don't share it with brands, and we don't tie analytics back to your identity. If you want it gone, we delete it on request.

This Privacy Policy explains what data Ingreview ("we", "us") collects when you use our mobile apps and website ("the Service"), why we collect it, and what you can do about it. It is written to satisfy the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act / CPRA, the UK Data Protection Act, and similar frameworks worldwide.

02Who we are

The data controller for the Service is Ingreview Labs Ltd., a private company registered in the United Kingdom. Our registered office, EU representative (per GDPR Art. 27), and Data Protection Officer can be reached at privacy@ingreview.app.

03What we collect

We try to collect as little as possible. Below is the complete list.

Information you give us

CategoryExamplesWhere stored
ProfileSkin type, food allergens, diet, avoid-list, life-stage modesOn your device (encrypted)
AccountEmail, display name (only if you create an account)Our servers (encrypted at rest)
ScansPhotos of product labels, OCR text, your editsOn your device by default. Optional cloud sync.
Ratings & reportsStar ratings, sensitivity tags, optional review textOur servers — your user ID is replaced with a rotating anonymous token before aggregation

Information collected automatically

  • Device data: OS version, app version, language, time-zone — used to keep the app working and route the right content.
  • Crash & performance: Anonymous crash reports via on-device aggregation. No PII attached.
  • Aggregate scan counts: "Product X was scanned 412 times this week" — never tied to a user.

What we do not collect

  • Contacts, photos from your camera roll (except ones you explicitly pick), microphone, location, calendar, health records.
  • Third-party tracking IDs, advertising identifiers, fingerprints.
  • Behavior outside the app.

04Why we use it

We use each category of data only for the purpose listed below, on the lawful basis stated.

PurposeLawful basis (GDPR)
Read your label photos and return ingredient analysisContract performance
Personalize results against your profileContract performance
Improve our ingredient dictionary (aggregated only)Legitimate interest
Fix crashes and bugsLegitimate interest
Send the optional weekly digestConsent (you can revoke any time)
Bill Premium subscriptionsContract performance · legal obligation

05Who we share with

We don't sell your data and we don't share it with brands or advertisers. Period. We do share with the following processors, each bound by a Data Processing Agreement (GDPR Art. 28):

  • Apple & Google — to deliver the app via the App Store and Play Store, and to bill subscriptions.
  • Supabase (United States, EU servers) — encrypted database hosting for accounts and aggregate signals.
  • Crash-reporting (Sentry) — anonymous crash traces.

We also disclose data when legally required (subpoena, court order). We publish a transparency report annually.

06Where it lives & how long

  • On your device. Profile, scan photos, and history live on your phone until you delete them or uninstall the app.
  • On our servers. Account email and Premium status are retained while your account is active, then deleted within 30 days of cancellation. Aggregated, anonymous ratings persist indefinitely.
  • Backups. Encrypted backups expire after 90 days.

07Your rights

You can exercise any of the rights below by emailing privacy@ingreview.app or via Settings → Privacy & data in the app.

  • Access — receive a copy of everything we hold tied to your account.
  • Rectification — fix anything that's wrong.
  • Erasure — delete your account and all associated data.
  • Portability — export your scan history as JSON.
  • Object — tell us to stop processing for any legitimate-interest purpose.
  • Restriction — freeze processing pending a dispute.
  • Withdraw consent — turn off the digest or revoke any consent at any time.
  • Lodge a complaint — with your local data protection authority. EU residents can reach the ICO (UK) or any EU supervisory authority.

California residents: under the CCPA / CPRA, you also have the right to know, delete, correct, and opt out of "sharing" — which we do not do, but the right exists anyway.

08Children

Ingreview is rated 4+ on the App Store and PEGI 3 on Google Play. We do not knowingly collect data from children under 13 (or under 16 in the EU). Baby and Toddler safety modes in our app are designed for parents and caregivers to use — not for children to operate directly. If you believe a child has created an account, email privacy@ingreview.app and we will delete it.

09International transfers

If you are in the EU/EEA or UK, your data is processed in the EU. Aggregated, anonymous data may be processed in the United States via Standard Contractual Clauses (SCCs) and supplementary measures per the EDPB's recommendations.

10Changes to this policy

If we make a material change, we'll notify you in-app and by email (if you have an account) at least 14 days before it takes effect. Older versions are archived and available on request.

11Contact

Ingreview Labs Ltd.
Privacy team: privacy@ingreview.app
Legal team: legal@ingreview.app
Postal address & EU representative on request.

01Plain-language summary

In one paragraph

Ingreview is a label-reading assistant, not a doctor, not a pharmacist, and not a regulator. Don't make medical decisions on this alone. Don't try to break the service or use it to harm others. We can stop letting you use it if you do. We're not liable for indirect harms. Disputes go to UK courts unless mandatory local law says otherwise.

These Terms of Service ("Terms") form a binding agreement between you ("you") and Ingreview Labs Ltd. ("we", "us"). By installing the app, creating an account, or otherwise using the Service, you accept these Terms. If you don't, please don't use the Service.

02The Service

Ingreview is a mobile app and website that scan ingredient labels using on-device OCR, match each ingredient against public reference databases (EU CosIng, EFSA, FDA, SCCS opinions, and similar sources), and present the results alongside your personal preferences and aggregated community experience. The Service is available in countries where it is listed on the App Store or Google Play.

03Not medical advice

Important

Ingreview is not a medical service. The information we surface is for general informational purposes only and is not a substitute for professional medical, dermatological, allergological, nutritional, or pharmaceutical advice. Always consult a qualified professional before making decisions about pregnancy, allergies, chronic conditions, infants, or any health matter. Do not delay seeking medical care because of something you read in this app.

04Your account

  • You must be at least 13 (or 16 in the EU/EEA) to create an account.
  • You're responsible for keeping your credentials secure and for any activity under your account.
  • The information you provide must be accurate. We may suspend accounts created with fake or misleading information.

05Permitted use

You may use the Service to scan ingredient labels for personal, non-commercial purposes; to rate and report on products you've personally used; and to access curated lists. You may share screenshots and individual scan results with attribution.

06Prohibited use

  • Do not scrape, copy, or republish our ingredient dictionary, dataset, or proprietary content in bulk.
  • Do not reverse engineer the app, except to the extent permitted by mandatory local law.
  • Do not use the Service to defame, harass, dox, or threaten any person or brand.
  • Do not submit fraudulent ratings or organize coordinated brigading.
  • Do not use the Service to make medical or regulatory claims to third parties.
  • Do not infringe any intellectual property right or applicable law.

07User content

You retain ownership of the photos, ratings, and reports you submit ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive licence to host, display, and use it to operate and improve the Service — including aggregating it anonymously. You can revoke this licence by deleting the content; we'll remove it within 30 days from active systems (backups expire after 90 days).

You represent that you have the right to share whatever you submit and that it is accurate to the best of your knowledge.

08Premium subscriptions

  • Premium plans are sold through the App Store or Google Play. Apple's or Google's terms govern the payment itself.
  • Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
  • You can cancel any time via your platform account settings.
  • Free trials, where offered, convert into paid subscriptions at the listed price unless cancelled before the trial ends.
  • EU consumers retain the statutory 14-day withdrawal right. Other refunds are governed by Apple's or Google's policies.

09Intellectual property

The Ingreview name, logo, leaf mark, brand assets, source code, dictionary, UI design, and content are protected by copyright, trademark, and other laws. We grant you a personal, non-transferable, revocable licence to use the Service per these Terms. No other rights are granted by implication.

Third-party trademarks (e.g. brand names that appear in scans you take) belong to their respective owners. We use them solely to identify the products you scan.

10Disclaimer of warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, accuracy, non-infringement, and freedom from defects. Some jurisdictions don't allow certain disclaimers; in those cases, this section applies only to the extent permitted.

11Limitation of liability

To the maximum extent permitted by law, our aggregate liability under or in connection with these Terms is limited to the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) £100. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity.

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law (including statutory consumer rights).

12Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or applicable law, or if continued provision becomes impractical (e.g. we shut down the Service). On termination, the sections that by their nature should survive (IP, disclaimers, liability, governing law) survive.

13Governing law & disputes

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales — except that consumers may also bring proceedings in their country of residence under mandatory local law.

14Changes to these Terms

We may update these Terms. Material changes will be notified in-app and by email at least 14 days before they take effect. Continued use after that constitutes acceptance.

15Contact

Ingreview Labs Ltd.
Legal team: legal@ingreview.app
General: hello@ingreview.app